Exchange policy
Exchange & Return Policy
We offer a 14-day return policy. Items must be returned within 14 days of receipt in their original condition: unworn and unused. Please include your receipt or proof of purchase.
To Start a Return:
Contact us at info@droyalboutique.com before sending items to:
D’Royal Boutique LLC
1720 Epps Bridge Pkwy, Ste 108, Box 337
Athens, GA 30606, United States
Returns sent without prior approval will not be accepted.
Exchanges:
We do not offer direct exchanges. If you need a different size, color, or item, the fastest way to ensure you get what you need is to:
1. Request a return for the item you no longer want, following the process above.
2. Once your return is approved and processed, place a separate order for the new item.
This ensures the new item is secured while we process your return. If you have questions about availability or sizing, feel free to contact us before purchasing.
Refunds
• Refunds are offered only if the item is defective upon arrival or if the wrong item was sent.
Cancellations
• Orders cannot be canceled once they have been placed.
Damaged or Incorrect Items:
Inspect your order upon delivery. Contact us immediately for assistance if there are any issues.
Non-Returnable Items:
• Clearance items
• Sale items
• Gift cards
• Swimwear
For further questions, email us at info@droyalboutique.com.